Casinopus FAQ – All Your Questions Answered in One Place

Enabling Two-Factor Authentication (2FA) on Casinopus adds an extra layer of security to your account. Here's how to set it up:

1. Log in to your account and click the profile icon at the top.
2. Open the "Settings" or "Security" menu.
3. Enable the "Two-Factor Authentication" or "2FA" option.
4. A 6-digit OTP will be sent to your registered mobile number — use it to confirm.

Once enabled, you'll be asked for an OTP every time you log in from a new device or browser. Important: Never share this OTP with anyone — Casinopus support will never ask for your OTP.

Withdrawals on Casinopus are processed quickly in most cases. Typical timeframes:

• Mobile Pay / Nagad / Rocket: Once the request is approved, funds typically arrive within 15 minutes to a maximum of 24 hours.
• Bank Transfer: This may take 1 to 3 business days.

KYC verification must be completed before a withdrawal can be approved. For your first withdrawal, a copy of your National ID may be required. The minimum withdrawal amount is ৳500, and it must fall within the daily withdrawal limit. If more than 24 hours have passed, please contact us via live chat.

At Casinopus, bets on cancelled or incomplete matches are settled in line with international standards:

• If the entire match is cancelled: All bets are considered void and your stake is refunded in full.
• If suspended after a specific over or set is completed: May be settled based on partial results in accordance with the relevant betting rules.
• If the match is rescheduled following a weather disruption: If the match resumes, the bet remains valid.

Refunds are typically credited to your Casinopus wallet within 24–48 hours. For detailed rules on a specific game, Terms & Conditions View page.

If the app won't open or you're seeing an update prompt, try these steps:

1. Update the app: App Page Download the latest version from. Older versions may stop working over time.
2. Restart your phone: Sometimes a simple restart is all it takes to fix the issue.
3. Clear cache: On Android: Settings → Apps → Casinopus → Storage → Clear Cache.
4. Reinstall: Uninstall the app and reinstall it fresh.
5. Check your internet connection: Check that your Wi-Fi or mobile data connection is working.

If none of the above works, start a live chat with support and provide your phone model and Android/iOS version.

Yes, Casinopus has its own mobile app — available for both Android and iOS. Here's how to download and install it:

On Android:

1. Casinopus App Page Open.
2. Download the APK file.
3. Go to phone Settings → Security → enable "Unknown sources".
4. Tap the downloaded APK file to install.

On iOS: If you can't find it directly on the App Store, use the TestFlight link on the Casinopus app page to install it.

The download is completely free and you can log in with your existing account. The app gives you full access to Live Betting, slots, and all other features.

Forgot your Casinopus password? No need to worry — recovering it is straightforward:

1. Login Pageand click the "Forgot Password?" link.
2. Enter your registered mobile number or email address.
3. A password reset link or OTP will be sent to you within a few minutes.
4. Set a new password using the link or OTP provided.

Tips: Your new password must be at least 8 characters long and include a mix of uppercase and lowercase letters and numbers. If you don't receive the email, check your spam folder. If the problem persists, contact us via live chat — issues are typically resolved within 10 minutes.

Absolutely. The Casinopus website is fully mobile-responsive — it works smoothly on any Android or iPhone using Chrome, Firefox, or Safari.

Also available on browser:

• Live Betting & Sports Markets
• Slots, Live Casino & Card Games
• Deposits & Withdrawals
• Promotions & Bonus Claims

However, the app offers a few extra benefits — including push notifications, faster loading, and easier login. For the best browser experience, make sure you're using the latest version of your browser.